What I deliver in practice

With an expertise in cross-cultural dynamics, I design tailor-made solutions to help your property or brand deliver seamless, culturally intelligent guest experiences. I make sure your team can confidently meet the expectations of diverse international audiences, while staying connected to the soul of your brand. - Lamya

2. Team Training: Turning Staff into Brand Ambassadors

Through interactive, real-world workshops, I train your teams to become confident, culturally aware ambassadors of your brand.
Outcome: Teams that connect with international guests authentically while staying true to your brand identity.

3. Designing Cross-Cultural Service Standards

Together, we develop service protocols that are both globally consistent and locally adapted.

Result: High-quality, aligned guest experiences that respect cultural expectations across markets.

1. Cross-Cultural Guest Experience Audit

4. Building a Global Employer Brand

I help you create an internal culture that boosts team engagement and brand pride. When employees feel valued and aligned, they naturally become your strongest ambassadors, on the floor and beyond!

My support goes beyond training. I help you measure the real-world impact of your initiatives through customized cultural KPIs that track guest satisfaction and team engagement over time.

5. Ongoing Evaluation & Cultural Performance Metrics

I begin with a comprehensive audit of your guest journey to identify cultural friction points that may affect how your brand is perceived.
Goal: To ensure a smooth, cohesive experience for every guest, no matter their cultural background.

What I do/don't + client examples

The highly human potential of hospitality can turn any brand into an experience. Through LVSAC I help you create this emotional bond.

- Lamya

Event Design for one-off Hospitality Experience

Strategic Design and Production of distinctive experiences which reflect the Brand DNA and steal the rules of hospitality, making every guest feels, very, special.

Event Conceptualization taking into account cross-cultural markets differences

Bespoke Customer Journey Design (Pre-During-Post event)

Overall teams briefing & picky selection of suppliers

Detailed specification sheet for Brand Identity compliance

Workshops production linked to your brand DNA and adapted to your target

BESPOKE Touch: From the F&B scenography to the personnalized quotes hung on the lift wall.

Typical clients: independent hotels, expanding hotel groups, brands diversifying into hospitality (etc.) - looking to stand out for a short-term period of time.

CX consulting for Hotel Rebranding & Development

- I do not create brands, I help you enhancing the overall guest experience training strategic & operationnal hospitality teams and developing services to reinforce the brand experience based on an existing Brand DNA -

I DO:

Reinforce the brand presence across all the services (tools: blue print service / BEB© / opening kit)

Integrate the storytelling by conceptualizing tangible & intangible touchpoints

Strenghten the employee brand through cross-cultural trainings, onboarding solutions & team building in English, Spanish, French or Italian

Create distinctive services and seek meaningful partnerships

GLOCAL Touch: conform to the global brand values, adapted to the local ressources.

Typical clients: Property developers, independent hotels, expanding hotel groups, brands diversifying into hospitality (etc.) - looking to create a distinctive, unique concept in a new market or rebranding an existing hotel or restaurant.